We delivery in Thames on a daily basis. Orders must be received by 3pm to gurantee delivery for the ThamesTownship. For areas out of Thames township please feel free to give us a call to double check if same day is possible. Many main town areas are possible same day if you order is received by 12pm and couriers will deliver up to 7pm depending of their delivery volume. Please remember we are only a small town and we do not have the frequent delivery/courier runs that large towns/cities have.
If your order is received after the cut off time for the area you wish to send to,we reserve the right to send on the next available service.
We do service some very rural areas and whilst delivery is often possible same day generally is not. Many orders are required to be boxed for transport and require an overnight service. If an address is too far from the main road/highway the customer may be left a request in their letter box to collect from their nearest holding post.
In the highly unlikely event that your flowers are not recieved, please contact us within 48 hours so we can investigate your order.
In the case of the wrong address being suppled, we are more than willing to redeliver your order providing you pay all costs associated with re-delivery prior to doing so. As the customer, you must make sure that the recipient will be at the location on the date given on the order for delivery. Flowers/gifts do not need to be signed for on delivery and will be left at the address if no one is home in the safest place deemed appropriate by the person delivering your package. Where possible in the shade and out of sight. If access to the address is not possible due to gated premises or animals, flowers may be returned to base and you as the customer will be chraged for any additional delivery costs which must be settled before re-delivery.
To avoid delay with your order, if you select the incorrect delivery charge when using our checkout, we reserve the right to charge your account the additional amount with out confirmation.
No Sunday delivery service (with the exception of Mothers day and Valentines day when they fall on a Sunday, and only in the Thames township.
Saturday delivery: Please call to be sure 07 868 9891 There is a limited Saturday delivery service available and this is an overngiht service so any orders must be received by 3pm Friday.
Marae: Marae have cultural protocol that must be respected. Ourselves and couriers are unable to simply "walk onto" the premises to deliver flowers. Someone will need to be available to receive flowers at the entrance of the Marae grounds.
Church and Funeral Homes: Deliveries must include the name of the deceased to ensure delivery to the correct service. In order to fulfill your neccessary delivery time, 24 hours notice is recommended.
Couriers: We are the largest Florist on the Coromandel Peninsula and the only Florist in Thames. We service a rather vast and often very Rural area for our customers. Outside of the Thames township we rely on the services of external courier companies to deliver on your behalf. Though that said, as we are often unable to leave the shop to run our deliveries locally, we will invest in the services of couriers around town as well. As courier loads vary from day to day we are unable to give an accurate time for delivery. We offer a morning and afternoon delivery where possible and expect residential deliveries be made by 7pm and business addresses by 5pm, provided orders are received on time.
All of our out of town orders are packed in cardboard boxes, with soft packaging around them. They have a clear cellophane top so it is clear that flowers are inside. This is for the benefit of our customers and couriers alike. Any flowers that are not in a Vox Box or Floral Foam will be packed in wet tissue to ensure freshness during transportation.